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Enjoying a Career in Automotive Customer Service

If you enjoy working with the public, and if you love cars, you may want to take the time to learn more about the Advanced Automotive Service Advisor diploma programs offered by many automotive schools. Designed to prepare students for the front lines of the automotive industry- interacting with customers on a daily basis- the programs contain both theoretical and practical components to ensure that graduates are prepared to excel in the automotive market, either as Service Advisors, or as Parts Consultants. Specific skills taught to students include:

Time management
Automotive systems
Effective communication skills
How to resolve customer conflicts
Management of invoices, inventory, and warranties
Customer service and customer care
Basic operations of a dealership

Diplomas for Advanced Automotive Service Advisor programs always place a strong emphasis on learning software systems in computer labs. Competent software skills are key in any profession, and the ever-changing automotive industry is no exception. Often, a student will spend up to 50% of their time learning the systems which are the backbone of today’s car dealerships. Examples of software systems which are taught to Service Advisor and Parts Consultant students are:

The Reynolds & Reynolds® dealership system
Automotive Business Management Systems (ABMS)
The Snap-On Shop Key estimating tool
The International Parts Corporation (IPC) parts catalogue system

No Advanced Automotive Service Advisor diploma program would be complete without hands on study. Typically, students begin learning the basics of customer service in a simulated parts and service counter with multi-faceted role-playing. Students are exposed to typical customer interaction scenarios in order to develop their skills and increase their comfort level with public interaction. Constant feedback is provided by teachers to ensure that students learn how to adapt to the dynamic service department of a car dealership. Next, students take part in a mutli-week on-site internship where they are placed in an actual dealership. This phase of a student’s learning is critical, as they gain invaluable experience, make contacts, and learn what life as a Service Advisor or Parts Consultant is really like. Many students appreciate this real-world experience, and consider it an integral part of their education.

Throughout their program, students are encouraged to interact with their teachers, all of whom will have solid practical experience as well as sound theoretical knowledge. In the end, an Advanced Automotive Service Advisor diploma student can expect to graduate with the kind of training needed to be successful in today’s automotive market.

How to Reduce Your Costs Regarding Automotive Sales

I have personally been in the automotive industry for many years and have witnessed the constant changes which are happening when it come to automotive sales. There are constantly changes being made to financing methods, marketing strategies and pricing structures which could easily cost someone who is not aware of their rights a whole lot of money.

When it comes to automotive sales, the dealers and big business as a whole are spending billions in order to be able to make their sales as profitable as possible and believe me when I tell you they are doing a really good job of it, every year they are able to increase their profits, no matter what condition the automotive sales market is in.

The fact of the matter is that no matter how bad they claim the market condition may be, automotive sales are designed so that there is enough profit to carry them through the hard times. The way by which they are able to do this is by making all sorts of schemes and plans available in order to secure automotive sales even in troubled financial times.

They do this by means of offering the buyer options such as residual payments, balloon payments, no deposit purchases and any number of other options. At the end of the day, the more incredibly easy the plan or offer might seem, chances are the more money the dealers and banks will be making with these types of automotive sales.

The only way you can reduce your cost and unnecessary expenses when it come to automotive sales is to take the time and put in the effort in order to understand the financial impact which many of these options will have on your life. Get a better understanding of ways by which you can pay the least and get the most, invest in yourself, before you invest in a vehicle.

Rocco van Rooyen is an Author on Automotive Solutions. As an Entrepreneur running his own automotive repair shop for the past twenty years and Author on the subject, he is at the forefront to provide solutions to all automotive related problems.

Get Under the Hood of an Automotive Technology Career

For those of you who are tired of getting your auto fix by continuously customizing and modifying your own car, or gluing yourselves to TV shows like “American Choppers” or “Pimp my Ride”, there are ways to expand — automotive technology could be a lucrative career instead of just a way of letting the day speed by on the couch.

Automotive technology schools provide students with the possibility of blending their technical and creative passions together. Your interest in design, form, color, and presentation can be satisfied along with your desire to problem solve, tinker, experiment, and work with ever-evolving technology and science.

According to the National Automotive Technicians Education Foundation, professional automotive technicians can earn $60,000 or more per year with the appropriate training — and with good reason. According to the Bureau of Labor Statistics, pros in the field are in demand, with over 800,000 automotive technicians employed as of 2004. As the number of multi-car families continues to increase, job opportunities for automotive technicians are expected to grow as well.

An automotive technician career isn’t the same as it was 10 years ago, and as a result automotive technology schools have had to update their curriculum accordingly. With global positioning systems, Internet access, and alternate-fuel systems among the many increasingly common technological advancements found in cars, students at automotive technology schools cannot complete their training without knowledge in these fields. In fact, according to the College Board, more automotive technology schools are now even offering courses in stress management and customer service.

Not that automotive technology should be a stressful job — to the contrary, a successful automotive technician is one who is passionate about his or her career. But let’s face it, cars are a big part of the way we live and keeping them on the road is no small task. According to the Center for Automotive Research, by the year 2000, there were about 217 million vehicles on the road in the U.S., traveling 2.5 trillion miles, and consuming 160 billion gallons of gasoline. So sure, the job can get a little stressful at times — which is why an automotive technology career relies on education during crunch time.

Once you’ve received your training from an automotive technology school, certification is the only thing standing between you and your career. Voluntary certification by ASE is the standard credential in the automotive industry. Your certification will be in a specialty field of your choice, of which there are eight. These include electrical systems, engine repair, brake systems, suspension and steering, and heating and air-conditioning. Master automobile technicians are certified in all eight areas .